How CaptionCall Works

Telephone captioning transcribes your phone calls so you can read and understand every detail.


Step one

Make or answer a call as usual with CaptionCall.


Step two

A CaptionCall captioning agent and automated speech recognition transcribes what the other person says.


Step three

You read the conversation — you can save the captions, too!

Why phone captioning is important

  • Trouble hearing on the phone is common, even with hearing aids
  • Regular phones make it hard to distinguish speech tones
  • Phone calls have no visual cues to support understanding
  • People with hearing loss can lose the benefits of social interaction
  • CaptionCall can help people stay connected with life

How CaptionCall does captions right

  • Captions add visual support to what you hear
  • Agents help improve caption accuracy along with computer voice recognition
  • CaptionCall has traditional and mobile phone captioning options

captioncall CaptionCall Mobile FAQs

Will the CaptionCall phone work with my hearing aids?

Yes. You can pair wireless hearing aids with both a landline CaptionCall phone and with your mobile phone to stream audio. The CaptionCall phone or CaptionCall Mobile App displays captions of what you hear.

Can I use the CaptionCall phone to call 911 in case of emergency?

Yes. Dialing 911 will connect you with emergency services just like any phone. Be aware that the captioning will not work on a CaptionCall landline phone if the power is out (you can still make an audio call). When using CaptionCall Mobile, emergency services will use the address you provide at setup as your location. Click here for more information about emergency calls.

Can I keep the same phone number?

A traditional CaptionCall phone uses your existing landline phone. The CaptionCall Mobile App assigns you a new mobile number; most people forward their existing mobile number to use the app.

Will using CaptionCall increase my monthly phone bill?

No. Telephone captioning is a no-cost ADA service the government provides to people with hearing loss who have trouble communicating on the phone.

Can I still use the other phones in my home?

Yes. Every other phone will work as usual. The captioning service requires a landline CaptionCall phone or the CaptionCall Mobile App.

Where the doctor and device are one

Good hearing devices become great, when you see an Audiologist who is trained well and follows best practices!

Hearing Aids


Are you ready to take your hearing to the next level? Our practice offers devices from the leading hearing technology manufacturers, which helps us find the perfect fit for your specific needs!


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Our audiologists are skilled and knowledgeable when it comes to treating hearing loss. From comprehensive testing to hearing aid fitting and adjustments, trust our practice to treat your hearing care needs.


Kristin Koch, Au.D.

Clinical Audiologist


Nicole Denney, Au.D.

Clinical Audiologist



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